Review Management

Review Management Software That Builds Trust

Customers read reviews before they visit. AI search engines read them before they recommend. Uberall is the review management platform built to help multi-location brands monitor, respond to, and learn from every review, across every location and platform.

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AI Overview
Google Search
Is Harbor Coffee open on Christmas Eve?
Yes. Harbor Coffee locations are open
8:00 AM – 2:00 PM
on Dec 24, according to their business listings.
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2
Sources
Google
Business Profile
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Yelp
yelp.com
2
Apple Maps
Apple Maps
3
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Discover Why 1,000+ Marketing Teams Trust Us to Get Results

Polaris
Paper and Tea
California Pizza Kitchen
Acme Brick
BP
Cobs Bread
M&S
Rent c Car
Shell
Blue Tomato
Cushman & Wakefield
PostNL
Schwarzkopf
Hellmann Worldwide
Indian Motorcycle
KFC
LAKRIDS BY BÜLOW
Motorpoint
Pret a Manager
Puma
Sostrenegrene
Yves Rocher
Le Creuset
VIP Tires
Adidas
Burger King
Crate & Barrel
Pizzaville
Guess
Palladium Hotel Group
SUNMED
REMAX
Ellie Mental Health
Total Energies
Ionity
Jet
EweGo
EvGo
Powerdot

Features

Powerful Review Management Tools Built For Every Location, Every Platform, Every Signal

Respond fast. Sound human. Stay on brand

Generate context-aware, brand-aligned responses tailored to each review's sentiment, star rating, and content. Set Brand & Tone Guidelines per location so each location sounds exactly as it should.

  • Context-aware replies tailored to sentiment, star rating, and customer intent
  • Human-in-the-loop always: AI drafts, you approve, nothing auto-publishes
  • 80+ languages supported for global and multilingual brands
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Respond To Hundreds Of Reviews In Minutes, Not Hours

Monday morning. 200 weekend reviews waiting. AI Bulk Replies lets you select, generate, review, and approve responses in one workflow without sacrificing quality or losing your brand voice. Because AI rewards consistent response patterns, not just occasional ones.

  • Generates unique, individualized responses for large batches at once
  • No duplicate or generic messaging across locations
  • Built for high-volume brands managing dozens to hundreds of locations
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Understand What Customers Are Saying About Your Locations

Get a deeper understanding of customer experience with AI-powered insights that surface key themes, track sentiment shifts, and reveal areas for improvement across every location.

  • Uncovers recurring praise, complaints, and high-priority topics in review content
  • Location-level benchmarking — identify underperforming locations before they drag the brand
  • Add custom-fit themes to track across your customer feedback
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More Reviews. More Often. More Visible.

A steady stream of recent, specific reviews signals to AI and Google that your business is active, trusted, and worth recommending. Uberall automates branded review requests via email, SMS, and QR code, timed to reach customers when the experience is still fresh.

  • Send large batches of branded review requests
  • Use customizable templates for quick setup
  • Auto-generate QR codes for digital or in-store use
Review Management Easy Image Preview

Every Review Inside One Optimized Inbox.

Uberall centralizes reviews from Google, Facebook, Yelp, TripAdvisor, and 80+ more into a single streamlined workspace. No more jumping between platforms, no more missed reviews.

  • Smart filters by rating, platform, language, and keyword
  • Instant alerts for new, negative, or urgent feedback
  • Team permissions and approval workflows for brand consistency at scale

Show Up Everywhere Customers Search

Expand your brand’s presence across a broad network of directories and platforms, increasing visibility, credibility, and opportunities for customers to engage and review.

  • Connects your brand to major and niche review sites
  • Enhances discoverability across maps, apps, and directories
  • Strengthens local SEO, GEO, and AI Search Performance

How many conflicts do your locations have right now?

Run the free Uberall listings audit live, right here. We look up your locations on Google and cross-check them on Apple Maps and Bing while you watch.

Free, no sales call needed. Results stream in live.

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Name, address, phone, hours and category on Google, plus Apple Maps and Bing consistency, for every location we find.
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    The Numbers Behind Smarter Review Management

    Thousands of reviews. Every day.

    Every store collects new reviews on Google, Facebook, Yelp and more. Each one left unanswered tells customers, and the AI assistants that read them, that nobody is listening.

    Answered in your voice.

    Every platform hears back.

    Results from Uberall customers, as published in their case studies.

    Individual customer results. Yours will depend on your locations, category and starting point.

    Built for enterprise teams and their stack

    SOC 2 certified

    Enterprise-grade security and encrypted connections for every integration.

    Visit the Trust Center

    Roles, approvals and SSO

    Control who can change what across brands, regions and locations with Collaborate Plus.

    See plans

    Real-time API, 1,000+ apps

    Bi-directional API sync, with integrations for BI, CRM and marketing tools out of the box.

    Explore integrations

    AI agents via MCP

    Let ChatGPT or Claude pull your location data and trigger actions, powered by the open Model Context Protocol.

    How it works

    Better review management leads to better ratings. Better ratings lead to more customers, more visits, and more revenue. Here's what the data shows.

    Results from Uberall customers, as published in their case studies.

    of consumers read online reviews before visiting a business.

    of consumers prefer companies that respond to reviews.

    Footfall traffic is possible when star ratings improve by 0.1.

    53
    customer stories

    Individual customer results. Yours will depend on your locations, category and starting point.

    Why Uberall

    Seamless, Encrypted, and Enterprise-Grade

    Save Time Where It Matters

    One Uberall customer cut weekly location check-ins from 1.5 days a week to under an hour. Reviews flow into Zendesk, sales data flows in from Shopify, reports build themselves in Power BI.

    Make Better Decisions, Faster

    See all your data in one place, in real time. When your tools are connected, you can spot trends, track ROI, and act faster than your competition.

    Delight & Win Customers

    Reviews, CRM, and marketing tools stay in sync, so your team replies fast and follows up automatically — no dropped threads.

    Integrations in Action

    Power AI Agents via Model Context Protocol (MCP)

    Ask AI tools like ChatGPT or Claude for your location data and get answers, insights and even trigger actions. Uberall is the first in the industry to let AI assistants pull your performance data and take action directly, powered by the open standard called MCP.

    Keep All Your Location Data in Sync

    Uberall keeps your tools in sync so data updates in real time across platforms. Most integrations work right out of the box, and enterprise-grade security keeps everything protected as you connect with 1,000+ apps.

    Get Clear, Actionable Insights

    When all your data flows into one place, you finally get a complete picture of performance. Uberall connects your BI, marketing, and sales tools so you can see trends across locations, track ROI and key metrics, and quickly spot new opportunities for growth.

    Automate & Personalize Customer Enagagement

    Uberall connects your CRM, review, and marketing tools so every interaction feels timely and relevant. Keep customer data and conversations in sync, respond to reviews directly from your CRM, and trigger targeted campaigns or review requests automatically.

    Uberall Demo

    See Our Review Management Software in Action

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    Testimonials

    Real Results, Backed by AI-Powered Performance

    remax italia

    Our local data is structured and verified

    ‍

    By partnering with Uberall, REMAX Italia is ensuring local data is structured and verified, making every REMAX office the definitive answer for AI-driven home buyers.

    Massimo Manoni
    REMAX Italia
    g2 logo

    Centralized listings and review management that saves us time

    Uberall has been great for us because it brings all of our business listings into a single dashboards. Rather than updating details manually across multiple sites, we can manage everything from one centralized platform, which saves can manage everything from our location information stays consistent everywhere, which is important for appearing correctly in search results. I really appreciate is the review management tool. It makes it easy for our team to monitor customer feedback and respond to reviews without having to jump and forth between different.

    Paul S
    Verified G2 User
    BOYLE sports logo

    Managing 400 locations from a single platform has been a game-changer

    ‍

    Managing 400 locations from a single platform through Uberall has been a game-changer for BOYLE Sports. In today’s landscape, the moment someone searches is absolutely critical as it’s often the first touchpoint with our brand, so getting that right has a direct impact on whether that search converts into a shop visit. Uberall Listings plays a huge role in ensuring our information is accurate, visible and engaging at that key decision-making moment and it has become an integral part of our overall success. With Local Pages rolling out next, we’re excited to strengthen that connection between digital discovery and in-store experience.

    Colm O’Donoghue
    BOYLE Sports
    Grid Leader badge G2

    The most useful part of Uberall is the ease of use and being able to manage a number of business locations and reviews all in one place. It has enabled my team and I to easily manage everything we need without any issues. The customer support has been great every time I have needed to reach out to the support team, the ease of integration within my team and wider business has also been a massive time saviour

    ‍

    Enterprise customer on G2
    G2 logo

    Uberall keeps listings consistent and reviews centralized

    Uberall works well as central place to mange different tools and listings. We connect serval services such as google, apple maps, and other directories and it helps keep all our location information consistent across them. I also appreciate the data insights and the ability to see the actual reviews in platform, which makes it more convenient to handle the details and manage the tools within the platform. The features are helpful because they pull feedback from different sites and display it together, saving time when I’m checking what customers are saying.

    Tya N
    Verified G2 User
    G2 logo

    Effortless listings and review replies—AI generator saves me time

    I love the ease of managing our listings. I also love the ease of replying to reviews. The AI reply generator saves me a lot of time! I don't use the reply as-is, I do modify them but it gives me a great starting point.

    Kristy O
    Verified G2 User
    menkind logo

    Uberall has been fantastic for us

    ‍

    Speaking as a retailer that didn't have a local SEO strategy in place before, Uberall has been fantastic for us. It keeps our data accurate across every platform and gives our stores a simple way to add content and respond to customers.

    Tom Phillips
    Menkind
    burger king logo

    Burger King stays visible where it matters most: locally

    ‍

    Local visibility is a key driver of traffic to our restaurants. Thanks to our partnership with Uberall, Burger King stays visible where it matters most: locally — making it easy for guests to find us and come enjoy our flame-grilled burgers.

    Camille Van Holzaet
    Burger King Belgium
    g2 logo

    Powerful dashboards and analytics that keep everything in one place

    What stands out to me most is how Uberall brings different tools and services together within its dashboards. I really appreciate having so much data so many metrics available, because it gives us clearer direction on where to focus our efforts. We’re able to mange location data and check reviews across multiple accounts, which makes it much easier to stay organized. Its also useful that feedback and performance can be monitored in the same place, rather than having to jump between sections. I also value the analytics, especially the sentiment analysis features. The initial setup was easy and felt self explanatory.

    Jake C
    Verified G2 User
    tempton logo

    We are happy to use the AI-Bulk replies on a frequent basis

    The AI Bulk replies are working very well. They are detail-oriented and structured in a professional way. The feature is of a high value as the AI generated replies are considering the client’s content, including also the client’s name. We are happy to use the AI-Bulk replies on a frequent basis also due to its time saving benefits.

    Resul Östas
    Tempton
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    Built for enterprise teams and their stack

    SOC 2 certified

    Enterprise-grade security and encrypted connections for every integration.

    Visit the Trust Center
    Roles, approvals and SSO

    Control who can change what across brands, regions and locations with Collaborate Plus.

    See plans
    Real-time API, 1,000+ apps

    Bi-directional API sync, with integrations for BI, CRM and marketing tools out of the box.

    Explore integrations
    AI agents via MCP

    Let ChatGPT or Claude pull your location data and trigger actions, powered by the open Model Context Protocol.

    How it works

    Frequently Asked Questions

    Review management software is a platform that helps businesses monitor, respond to, and analyze customer reviews across sites like Google, Facebook, and Yelp from a single dashboard. For multi-location brands, it enables consistent, scalable responses across every location — and builds the review signals that drive visibility in both local search results and AI-generated recommendations.

    Reviews matter for AI search because platforms like ChatGPT, Google AI, and Perplexity use them as primary trust signals when deciding which businesses to surface. They analyze review recency, response consistency, sentiment patterns, and the specific language customers use — not just star ratings. Brands that respond consistently and maintain an active review footprint are significantly more likely to appear in AI-generated recommendations.

    Review management software improves local search rankings by helping businesses build the signals Google uses to evaluate location quality: review volume, recency, and response rate. Responding consistently to reviews signals to Google that you're actively managing your locations — which improves rankings in local search results and Google Maps. Uberall helps you build those signals systematically, across every location, without the manual overhead.

    What makes Uberall different is per-location AI Brand Guidelines and native integration with your full local presence. Most platforms generate AI responses at the brand level; Uberall lets you assign different brand voice guidelines to different location types, so a luxury hotel and a quick-service restaurant under the same parent brand never sound the same. And because Uberall Reviews sits within the broader platform, every review signal feeds directly into your listings, local pages, and AI search visibility instead of a siloed tool.

    AI helps with review responses by generating context-aware, brand-aligned replies tailored to each review's sentiment, star rating, and content. With Uberall, you set Brand & Tone Guidelines per location — so every AI-generated reply sounds like your brand, not a generic bot. All responses require human approval before publishing. Nothing goes live without your sign-off.

    Yes, Uberall integrates with leading CRMs, marketing automation tools, and analytics systems, helping you connect online visibility data with your existing client journey tracking and lead management workflows.

    Uberall follows strict data security and privacy standards. All information is processed in compliance with GDPR and other relevant regulations, ensuring that both your brand and your customers’ data are fully protected. 

    Uberall provides dedicated onboarding assistance, training sessions, and step-by-step resources. Our customer success team ensures every location is connected correctly and that your users know how to make the most of the platform from day one.

    HELPFUL RESOURCES

    Resources to Help You Master Review Management and Reputation

    ai generated local business description box surrounded by example reviews
    Blogs
    Business Review Management
    Local AEO Marketing
    Customer Review Sites That Influence Your AI Mentions — and Why Star Ratings Don’t Always Matter

    Your online reputation can make or break your success–and since it's mainly influenced by online reviews, you should be present on top review platforms!

    Customer Review Sites That Influence Your AI Mentions — and Why Star Ratings Don’t Always Matter
    hand clicking on AI assisted review responses
    Blogs
    Franchise Brands
    Business Review Management
    Reviews Are Franchisees’ Biggest Pain Point — and the One They Least Use AI to Fix

    Reviews are franchise locations’ #1 pain point — and the task they least use AI to manage. Here’s how to run franchise review management that works.

    Reviews Are Franchisees’ Biggest Pain Point — and the One They Least Use AI to Fix
    Young lady looking at her phone with review management tool screenshot as decorative element
    Blogs
    Business Review Management
    Food & Beverage Brands
    Managing Restaurant Reviews: Reviews Are Feeding Your AI Search Performance

    Discover why restaurant review management has never mattered more — and the three things you need to do consistently to show up where your customers are searching.

    Managing Restaurant Reviews: Reviews Are Feeding Your AI Search Performance
    woman using chatgpt to look for local businesses
    Blogs
    Business Review Management
    If You’re Invisible to AI — Here’s How to Change It with Reviews

    If you’re invisible in AI search — or just figuring out how to solidify your AI Share of Voice, here‘s why you should look at your electronic word of mouth (EWOM) marketing and review strategy.

    If You’re Invisible to AI — Here’s How to Change It with Reviews
    google reviews on a phone screen
    Blogs
    Business Review Management
    Google Marketing
    Google Reviews for Businesses: What the New Guidelines Mean for Your Local Reputation

    Having issues with your Google reviews? Navigate how to manage Google business reviews in line with the latest Google review guidelines and protect your multi-location brand reputation online.

    Google Reviews for Businesses: What the New Guidelines Mean for Your Local Reputation
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    Blogs
    Business Review Management
    How to Ask Your Customers for Reviews to Maximize Reputation and AI Discoverability

    Discover how to use customer reviews, boosting your business’s reputation while maximizing your visibility in AI search.

    How to Ask Your Customers for Reviews to Maximize Reputation and AI Discoverability
    Uberall logo
    Blogs
    Business Review Management
    Local AEO Marketing
    AI Reviews: Multi-Location Reputation, Boost Sales

    Discover how AI simplifies multi-location review management, turning customer feedback into a stronger reputation and more sales across all your locations.

    AI Reviews: Multi-Location Reputation, Boost Sales
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    Blogs
    Business Review Management
    Local AEO Marketing
    Unify Your Online Reputation with Smart Tools for Brands

    Find the best online reputation management tools to unify your brand's reviews, social listening, and listings to build customer trust and drive growth.

    Unify Your Online Reputation with Smart Tools for Brands
    Guy talking on the phone
    Blogs
    Business Review Management
    Sentiment Analysis for Marketers

    Sentiment analysis empowers businesses to better understand their customers – to better meet (and exceed) their expectations. Explore how it's done!

    Sentiment Analysis for Marketers
    Review Image
    Blogs
    Business Review Management
    Multi-Location SEO
    Building Trust Signals: Reviews in the Age of AI

    Discover how UGC & detailed reviews function as data signals that affect how your brand shows up across search — straight from local SEO Rachel Ellen.

    Building Trust Signals: Reviews in the Age of AI
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    Last updated:

    2026-10-29